1.1 These General Conditions apply to every offer and every agreement concluded between Internationaal Lied Festival Zeist and the person ordering/purchasing an admission ticket for Internationaal Lied Festival Zeist (hereinafter referred to as: the ‘Visitor’).
In these general terms and conditions, event means (musical) performances and/or other manifestations in the broadest sense of the word.
1.2 In these general conditions, the place where the event is held means the actual location of the event as well as all the grounds, spaces, fields, etc. around it, which are part of the complex, within which the event takes place.
2.1 The agreement on attending an event between Internationaal Lied Festival Zeist and the Visitor comes into effect at the time the Visitor orders/purchases an admission ticket for the event from Internationaal Lied Festival Zeist.
2.2 The admission ticket will be issued once.
2.3 The admission ticket entitles the holder to attend the event.
2.4 From the moment the admission ticket is made available to the Visitor, the Visitor shall bear the risk of loss, theft, damage or misuse of the admission ticket.
2.5 The Internationaal Lied Festival Zeist cannot guarantee receipt of the admission ticket. If the Visitor has not received an admission ticket, he shall report this to the Internationaal Lied Festival Zeist in good time before the Event. Timely means at a time before the start of the Event so that the Internationaal Lied Festival Zeist can invalidate the purchased admission ticket and issue a new admission ticket. If the admission ticket was purchased from the Internationaal Lied Festival Zeist or a (pre-)sales address, the Visitor will receive a new admission ticket. The Visitor has the burden of proof that he has purchased the admission ticket.
2.6 Internationaal Lied Festival Zeist reserves the right to place a limit on the number of tickets to be ordered, and the Visitor is then obliged to comply with the limit set by Internationaal Lied Festival Zeist.
2.7 Admission tickets cannot be returned. The provisions of Article 6:230p sub e of the Civil Code apply to admission tickets.
3.1 The holder of the admission ticket who first shows the admission ticket at the start of the Event will be granted admission. The Internationaal Lied Festival Zeist assumes that this holder is also the entitled party.
3.2 An admission ticket does not entitle to access to (the relevant area in) the Building or Venue after the start or after the end of the relevant Event. In the case of a live stream, however, it may be possible to participate after the start of the Event. Afterwards, it is not possible to watch the performance back, unless this is explicitly stated.
3.3 A ticket allows the Visitor to watch a livestream performance once on one device. The livestream performance may only be watched in a domestic setting. Viewing in a larger organised setting is prohibited.
3.4 During the stay in the Building or Venue, the Visitor is obliged to behave in accordance with public order, good morals and the rules of decency (relating to the nature of the Event attended). The Visitor is also obliged to follow the house rules and instructions of officials of the Internationaal Lied Festival Zeist recognisable as such.
3.5 If the Visitor violates these standards, house rules and/or instructions in any way, the Visitor may be denied (further) access to the Building or Venue, without the Visitor being entitled to reimbursement of his/her admission ticket and/or other costs.
3.6 Access in this case may be denied for an indefinite or definite period of time.
4.1 The Visitor is obliged to keep the admission ticket for an event for himself and therefore not to resell it, offer it for sale or offer or provide it to third parties in any way for commercial purposes.
4.2 The Visitor who gives his admission ticket to a third party for no consideration (free of charge) and not in the context of commercial purposes, is obliged to impose the obligations imposed on him as Visitor as expressed in these General Conditions for Visitors to the person to whom he transfers the admission ticket. The Visitor guarantees to the Internationaal Lied Festival Zeist that such third party/parties will comply with the obligations.
4.3 Internationaal Lied Festival Zeist is entitled (but not obliged) to check the identity of the holder of the entry ticket to determine whether it matches the name of the Visitor, and if it does not match, to refuse the holder entry to the event.
5.1 The Visitor must be in possession of a valid and undamaged admission ticket both before the start and during the event and for as long as he is at the place where the event is held. He is obliged to show his admission ticket at the request of authorised persons.
5.2 For the benefit of the performer(s) and fellow visitors, the Visitor is prohibited from making photo, video, film and sound recordings without the permission of the Internationaal Lied Festival Zeist, and/or using suitable equipment for this purpose during the Event. The Visitor is not permitted to reproduce, distribute or broadcast (a single part of) the (livestream) performance in whatever form and by whatever means, or to store it in a database or retrieval system. In case of violation, the Visitor may be denied (further) access to the Building or the Venue.
5.3 The Visitor may not promote their own organisation without prior written consent.
5.4 The Visitor is obliged to comply with the regulations (including house rules) and/or
instructions from Internationaal Lied Festival Zeist, the operators of the venue where the event is being held, law and order (security) personnel, the fire brigade and other authorised persons.
5.5 Within the Building or Venue, smoking is prohibited in respect of all (including electronic) smoking materials, with the exception of any designated smoking areas. An official of the Building or Venue has the right to deny the Visitor (further) access to the Building or Venue in the event of violation, without the Visitor being entitled to a refund of the admission ticket and/or other costs.
6.1 If the Visitor violates (one or more of) the provisions as mentioned in these general conditions, Internationaal Lied Festival Zeist is entitled to invalidate the admission ticket or to refuse the Visitor (further) access to the event without the Visitor being entitled to a refund of the amount he paid to Internationaal Lied Festival Zeist for the admission ticket (including service costs). Holders of invalidated entry tickets are not entitled to a refund or compensation otherwise.
6.2 Internationaal Lied Festival Zeist reserves the right to deny the Visitor (further) access to the event or to remove the Visitor from the venue where the event takes place if Internationaal Lied Festival Zeist reasonably considers this necessary to maintain peace and order during the event.
6.3 The Internationaal Lied Festival Zeist has the right to make image and/or sound recordings of the Event at which the Visitor is present, before, during and/or after the Event. The Internationaal Lied Festival Zeist acts in accordance with the General Data Protection Regulation (AVG) by not recording the Visitor in an identifiable manner. The basic principle here is that a person is identifiable if their identity can reasonably be established without disproportionate effort.
7.1 In addition to article 6:75 of the Civil Code, the Internationaal Lied Festival Zeist is not liable for damage suffered by the Visitor, including the refund of the admission ticket and/or other costs, which has arisen as a result of force majeure on the part of the Internationaal Lied Festival Zeist. Force majeure includes any circumstance beyond the control of the Internationaal Lied Festival Zeist - even if it could have been foreseen as a possibility at the time the agreement was concluded - which temporarily or permanently prevents performance of the agreement, as well as, insofar as not already included therein, fire, strike, weather conditions, government-imposed measures to prevent the spread of disease, terrorist threats and disruption.
7.2 In the event of force majeure, which in this context includes illness and/or cancellation of one or more of the performer(s), the Internationaal Lied Festival Zeist has the right to replace the performer(s) in question with comparable other performers and, where necessary, to adjust the programme, or to reschedule the Event to a later date, or to cancel the Event.
7.3 If the event is cancelled by Internationaal Lied Festival Zeist as a result of or in connection with force majeure before it has started, Internationaal Lied Festival Zeist will only be obliged to refund to the Visitor the fee stated on the admission ticket, or in the absence thereof, the fee (excluding service charges) paid by the Visitor through the official advance sales address referred to in article 1.1. If an event has to be cancelled after it has started as a result of or in connection with force majeure, Internationaal Lied Festival Zeist will only be obliged to refund a part of the fee stated on the admission ticket or, failing this, the fee (excluding service charges) paid by the Visitor through the official advance sales address referred to in article 1.1, to be determined by Internationaal Lied Festival Zeist. Refunds will be made only within twelve weeks of the cancelled date at the latest. Service charges or other damages will not be refunded.
7.4 If the Event is relocated by the Internationaal Lied Festival Zeist, the admission ticket will remain valid for the new date on which the Event will take place. The Internationaal Lied Festival Zeist may also choose to issue new admission tickets for the Event in the event of relocation. In that case, the admission tickets previously issued will expire. If the Visitor cannot or does not wish to attend the Event on the new date, he is entitled to hand in his admission ticket to the party from which the admission ticket was purchased and will receive a refund of the admission ticket and/or other costs. This refund will only be made if the Visitor submits a valid and undamaged admission ticket to the advance sales address within twelve weeks from the date on which the Event was due to take place. Service charges or other damage will never be reimbursed. Nor can the Visitor claim (replacement) admission to another Event.
7.5 The Internationaal Lied Festival Zeist has the right to adjust the (regular) opening hours to occasional drills as part of its emergency response or, in the event of an emergency, to evacuate all or part of the Building or Venue, without the Visitor being entitled to a refund of the admission ticket and/or other costs and/or compensation).
8.1 The Visitor's stay in the Building or Venue is entirely at his/her own expense and risk. The Internationaal Lied Festival Zeist is only liable for property and/or consequential damage suffered by the Visitor or injury caused to the Visitor, which/which is directly and exclusively the result of intent or gross negligence on the part of the Internationaal Lied Festival Zeist and/or its officers. Only that damage for which the Internationaal Lied Festival Zeist is insured, or should have been insured in all reasonableness and fairness, is eligible for compensation, and only for the maximum insured amount applied or a maximum of EUR 25,000 per event. If no insurance payment is made, for whatever reason, the Internationaal Lied Festival Zeist's liability is limited to an amount of EUR 25,000 per event or series of related events.
8.2 The Internationaal Lied Festival Zeist's liability is excluded for, inter alia:
a. damage as a result of the actions of third parties, including persons engaged by the Internationaal Lied Festival Zeist and tenants of (spaces in) the Building or Place and persons engaged by such third parties;
b. damages resulting from failure to comply with instructions given by the officers of the Internationaal Lied Festival Zeist and from failure to observe the generally applicable rules of decency;
c. (consequential) damage resulting from unforeseeable changes in the starting and closing times of the Events to which the agreement between the Internationaal Lied Festival Zeist and the Visitor relates;
d. damage caused by other Visitors.
e. damage caused by loss of or damage to the admission ticket.
9.1 The Visitor's personal data, including data relating to the name, address, postcode, place of residence, telephone number, gender, date of birth and email address of the Visitor, recorded by the Internationaal Lied Festival Zeist in connection with the sale of an admission ticket, will be included in the administration of the Internationaal Lied Festival Zeist and possibly provided to the relevant partner(s) at the Event. The purpose of this administration is to manage and dispose of personal data for administrative operations, Visitor brand analysis and mailings.
9.2 As a data subject, the Visitor may invoke the right to inspect, and/or unsubscribe from receiving mailings at any time. The Internationaal Lied Festival Zeist processes personal data in accordance with applicable laws and regulations and in accordance with its privacy policy, which can be found on the Internationaal Lied Festival Zeist's website.
10.1 Friends are registered via an application or authorisation form and pay an annual friends' contribution to be determined by Internationaal Lied Festival Zeist. From 2024, a friends' contribution of €45.00 and for a friend with partner €70.00 will apply. Friends who do not give a mandate pay a surcharge of €5.00 for administration costs (contributions are then €50.00 and €75.00 respectively). Friends' contributions benefit the operation of Internationaal Lied Festival Zeist.
10.2 Patrons commit through a periodic gift agreement to contributing at least €500.00 per year for a minimum of five years. Donations from patrons benefit the Next Generation Fund, which was set up to finance activities to develop young talent, such as the Young Artist Platform and the Masterclass.
10.3 Friends get priority at the start of ticket sales, receive 10% discounts on ticket purchases, receive invitations to special events, and can bring a guest inductee to selectable recitals.
10.4 Patrons are additionally invited to the opening recital, the Young Artist Platform, the Masterclass and the presentation recital of the Masterclass.
10.5 The following provisions apply to friends:
a. Friendship is indefinite until resignation by the end of the year.
b. The starting point for payment is a direct debit authorisation.
c. When paying by bank transfer, a €5.00 surcharge is applied to the friends' contribution.
d. Direct debits take place annually at the end of January and friends who pay by bank receive a payment reminder and an authorisation form.
e. At the end of February, the friends pass with discount code will be sent to all registered friends who have paid in the previous year.
f. If a friend has not paid a friend fee for two consecutive years, they will be removed from the active friends file.
11.1 Complaints about the performance of the agreement between the Internationaal Lied Festival Zeist and the Visitor must be submitted to the management of the Internationaal Lied Festival Zeist within eight days after the performance of the agreement took place or should have taken place. If complaints are submitted after this period, the management of the Internationaal Lied Festival Zeist may decide not to deal with them.
11.2 Advertising is not possible with regard to the following complaints and circumstances, and do not lead to any obligation for compensation on the part of the Internationaal Lied Festival Zeist:
a. changes in the programme, including and not limited to, changes in the person(s) of performers, in the composition of the programme, timing of the programme and shifting of Events to another date;
b. the quality of the performances of the Events covered by the agreement between the Internationaal Lied Festival Zeist and the Visitor;
c. nuisance or inconvenience caused by other Visitors or unlawful intruders including and not limited to, noise nuisance, inappropriate behaviour, theft and vandalism; in the event of repeated nuisance or inconvenience caused by certain, to be identified Visitor(s), the Internationaal Lied Festival Zeist will make every effort to deny such Visitor(s) access in the future (if necessary);
d. nuisance or inconvenience caused by maintenance work on the Building or Place, and/or on the consequences of such maintenance work that could reasonably be carried out at that time;
e. nuisance or inconvenience caused by the improper functioning of facilities in the halls of the Building or Place;
f. nuisance or inconvenience, including limited visibility for the Visitor, caused by (sound) recordings by the media and the technical facilities in the halls made as a result thereof;
g. (noise) nuisance caused by simultaneously taking place Events, including necessary actions required for the preparation of these Events, or which are in any other way related to these Events, in other areas of the Building or the Venue;
h. the allocation and distribution of seats and/or a change in the seating plan necessitated by circumstances;
i. nuisance or inconvenience, including limited view of stage and/or surtitles;
j. the presence or absence of surtitles caused by the malfunctioning of the technical facilities, or the choice of the Internationaal Lied Festival Zeist to provide that facility or not;
k. nuisance or inconvenience caused by public transport strikes;
l. denial of access to an Event that has already begun.
12.1 These general conditions and any agreement existing between the Visitor and Internationaal Lied Festival Zeist are governed by Dutch law.
12.2 All disputes that may arise as a result of the agreement between
Internationaal Lied Festival Zeist and the Visitor or any agreement resulting therefrom shall be settled exclusively by the competent court in Amsterdam. Internationaal Lied Festival Zeist is at all times entitled to designate another legally competent court.